Whether you have a question about the app, need technical support, or want to share feedback — we read every message and aim to respond within 24 hours.
Email Support
support@casinoniagarapocketpass.comWe aim to respond within 24 hours on business days.
Company
CASINO NIAGARA POCKET PASS LTD
The team behind your digital companion.
Platform
Apple App Store
Available exclusively on iPhone.
Quick answers to the questions we hear most.
Open the app and tap the pass icon in the bottom navigation. Your barcode loads immediately. Use full-screen mode for the best scan experience.
Tap the full-screen icon on the pass to maximise brightness. Clean your screen, hold the phone steady, and ensure the scanner has a clear line of sight to the barcode.
Casino Niagara Pocket Pass is currently available exclusively for iPhone via the Apple App Store. There is no Android version at this time.
Email us at support@casinoniagarapocketpass.com. Please include your device model and iOS version so we can help you faster.
Your rewards and tier status appear on the home screen once you're signed in. Points update automatically after each qualifying visit reflected on your pass.
Yes. We take your privacy seriously and only use your information to operate the app. Read our full Privacy Policy for details on how your data is handled.